Business name: The Wear and Now Inc 

Date completed: August 2020

Revision date: September 23 2020

·  Clients will need to book appointments in advance to prevent cross production contamination

· Tracking sheets will be filled out and clients will be contacted if Covid19 is detected.

· Employees are using Covid tracker ap on and off site

· Masks are to be worn at all times while in / on our premises

· Clients will be asked a list of questions in order to have entry to the shop

We have separate work areas set up – each with a germ air purifier running.

Hand sanitizer is available at multiple points throughout the shop and our bathroom is cleaned and sanitized (at common and specified points of contact) after each use.

A sensor motion air purifier is located in the bathroom and runs for one hour after each use

Cleaners and sanitizers available at multiple points throughout the shop.

We clean and sanitize all areas used by each guest. 

We have 15 minutes between appointments to conduct this cleaning (more time as needed)

Air purifiers are at ceiling x 2 and on desks and 1 in bathroom

Entry doors are opened regularly to maintain ‘clean air flow’

Fans to be brought in to help with this (especially during the winter)

Overhead fan in HVAC system running all the time to keep air flowing.   

An in depth look at our safety protocols:

Actions:

· Business model to move to appointment based for all aspects of the business

· Clients to book appointments in advance to prevent cross production contamination

· Tracking sheets will be filled out and clients will be contacted if Covid19 is detected.

· Employees are using Covid tracker ap on and off site

· Masks are to be worn at all times while in / on our premises

· 2 Overhead air purifiers are installed near the front of the shop

· Germ air purifiers are located at the desk

· Outgoing rentals to be quarantined for 24 hours

· Returns to be quarantined minimum 24 hours

· Hand sanitizer stations located throughout (lobby, desk areas, bathrooms)

· Daily Cleaning and disinfectant tracking schedules in effect, and available upon request

· UV kits available for small items (phones/keys/pens)

· Lysol and Citrus disinfectant wipes for germs available

· Cleaning wipes (Huggies / Wet ones) for dirt.

· Endbac II spray in use for footwear

· Manager to check biweekly for Covid19 related updates on the Ministry of Health website, and revise protocols accordingly

· Manager to check biweekly Toronto website for Covid19 related guidance and bylaws

· Manager to review City of Toronto for small business email 

· Updates and revisions will be posted in our working space, and published on our website

·  

Actions:

· Each client will be asked the following:

· Did the person travel outside of Canada in the past 14 days? 

·  Has the person tested positive for COVID-19 or had close contact with a confirmed case of COVID-19 without wearing appropriate PPE? 

· Does the person have any of the following symptoms?

·  • Fever 

· • New onset of cough 

· • Worsening chronic cough 

· • Shortness of breath 

· • Difficulty breathing 

· • Sore throat 

· • Difficulty swallowing 

· • Decrease of loss of sense of taste or smell 

· • Chills 

· • Headaches 

· • Unexplained fatigue/malaise/muscle aches (myalgias) 

· • Nausea/vomiting, diarrhea, abdominal pain 

· • Pink eye (conjunctivitis) 

· • Runny nose or nasal congestion without other known cause 

COVID-19 Screening Results If response to ALL of the screening questions is NO: COVID Screen Negative 

If response to ANY of the screening questions is YES: COVID Screen Positive 

Actions:

· We have blue lines on the floor which indicate our working zones 

· One client allowed in per appointment. 15 minutes between appointments to allow for cleaning, sanitizing and recirculating the air

· All pens, tags, safety pins etc have been quarantined in zip locks. To be quarantined and sanitized before returning to new zip lock bags

· The front door (main entrance) is locked - camera and doorbell installed

· Unit doors remain closed during active appointment times

· Bathroom is cleaned and disinfected after each and every use

· Shared entrance way to be steam cleaned once a month

· Any clothing possibly exposed to be quarantined minimum 24 hours and cleaned

· We will ask our clients to quarantine on their end for 24 hours before returning

·  updated our return tags to be stylised like our colleagues’ and include quarantine related options

· We now offer curb side pick ups and drop offs (with appointments)

· Clients may request to wear cloth or disposable lab coats while on site

All people will use hand sanitizer on our premises upon entering. 

All people using cell phones will be asked to sanitize them either with the use of alcohol, or the portable UV sanitizing kits.
 

Actions: Employee

· employer should confirm that the employee is self-isolating 

· Send any employees with symptoms home immediately

·  Call TPH at 416-338-7600 for instructions & contact tracing 

· Clean & disinfect surfaces the sick employee may have been in contact with 

· Work with TPH to identify staff or customers who may have been in contact with the person who is sick Communicate with staff while maintaining employee privacy

Actions : Client or Guest

We will prepare an isolated area for our guest, and ensure we have their contact information. The manager on duty will contact TPH as above and follow their recommendations. 

We will record the incident both in our incident logbook as well as the covid tracking ap we are using
 

Actions:

· We are now appointment only based, and as such, are minimally staffed most days

· We cannot accommodate numerous time sensitive emergencies and still adhere to our COVID19 protocols. 

· We have expanded our hours during which clients can book appointments

· We have purchased new medical and first aid kits as well as 3 eye wash stations as we are now handling bleach semi-regularly

· Garbage cans have been placed around the unit (lids off) for sanitary disposal of gloves, masks, and tissues. 

· Contact points, keyboards, mice, phones and light switches, door knobs and so forth are cleaned and logged daily.

· Masks and gloves are available to all upon request.

· Limited PPE available for sale

· If a client opts to wear a cloth lab coat while on site, it will be immediately be placed into a bin until it can be laundered.

·  

Actions:

-we will review and update our response weekly as well as communicating

with colleagues and clients

· We will ask clients at each visit if they felt safe.

· Did we do anything they did or didn’t expect?

· Is there anything they think we should improve upon?

· Have they had experiences elsewhere they would like to share with us?

· We will absolutely respect all feedback received.